CIO Symposium Contributor

Laura Bassett

Director, Customer Experience Management and Emerging Products


Symposium Roles

Speaker/Panelist 2013


Laura Bassett is the Director for Avaya’s Customer Experience Management and Emerging Products groups delivering innovative contact center solutions and business solutions from Avaya Research Labs. In this role Laura oversees go-to-market including business planning and strategy, market awareness, product marketing, sales enablement and engagement for next generation solutions. She has established Avaya’s Market Driven Innovation Model and Early Adopter Program to support the efforts of Avaya to accelerate the commercialization of innovation.

Laura has over 19 years experience and is a regular speaker at national conferences as well as blogger.